FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Is buying vape hardware from non-government sources legal?


Cannabis vape hardware is not regulated by the government and therefore it is completely okay to purchase form a third party.




Do you sell Cannabis?


We do not sell any cannabis or any cannabis-infused products.




Can you create customized hardware?


Yes, we do custom hardware projects. We also offer marketing services such as logo design printing, packaging design and any digital graphic needs. Please contact us at info.novavapes@gmail.com if you want more information.




What forms of payment do you accept?


Our forms of payment are simple. We accept credit cards and e-transfers. All e-transfers must be sent to info.novavapes@gmail.com.




What about warranty?


Nova Vaporizers is committed to only selling premium hardware. However, if you find any manufacturing problems we are here to help. Our service includes a 3-month inclusive warranty for manufacturing defects only. That does not include any abuse, water damage or other inflicted damages. If you need to make use of your order’s warranty please contact info.novavapes@gmail.com and make sure you include your order’s # and any supporting images.




What if I wish to return a product?


All returns are subject to a 15% restocking fee. Only items which are unused and in their original packaging will be accepted for returns.




Does warranty apply for sale items?


All sales are final sales. Our warranty is as per normal with any of our sales.




How do you manage shipping?


We use Canada Post, FedEx and DHL. If you have a preference please email us at info.novavapes@gmail.com. All shipping is calculated based on the address and at checkout.





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